Over the past few years, the hospitality industry has evolved remarkably due to digitisation and various acquisitions and mergers. Today, the industry’s focus is on fulfilling the increasing demands of its customers. Whether it be a business or a leisure traveller, the expectations go way beyond just a comfortable stay. They are looking for an unforgettable experience. At The Indian Hotels Company Limited (IHCL), we are very excited about our prospects as we consolidate our position to welcome the traveller of tomorrow.
With the spirit of Tajness, which stands on the values of Trust, Awareness and Joy (TAJ), we continue to create an intuitive connect with all our stakeholders. It is the soul and guiding force for all our actions and performances. It steers our culture, thinking and leadership and is the foundation of our vision, mission and values.
In a renewed spirit of purpose and discovery, we have unveiled Aspiration 2022, a comprehensive business strategy that focusses on maximising stakeholder value over the next five years. The strategy aims to build on our legacy and further strengthen our position by operating the best-in-class portfolio of brands in India and select overseas destinations. Based on a three-pronged approach — Re-structure, Re-engineer and Re-imagine — the focus will be on deepening guest experience, strengthening market leadership and achieving transformative growth, leading to greater profitability and market leadership in each of our segments.
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