We, at IHCL, deploy various resources and nurture relationships towards meeting our organisational objectives. Through our operations, we focus on enhancing the value we create for all our stakeholders and managing these resources and relationships optimally.
Our key financial resources primarily include equity, internal accruals and debt. The objective is to steadily strengthen our balance sheet, enhance profitability and cash flows, and emerge as the most profitable hospitality company in South Asia.
The hotels and properties we own or manage, as well as our offices represent the physical infrastructure our business depends on. We invest regularly in these assets and are focussed on improving efficiencies across all of them.
Our collective capabilities and insight help us craft unique experiences for our guests. Our signature services, brands, standard operating procedures and trademarks represent our intangible assets. We continue to enrich these intangible assets to sustain and enhance our competitive advantage.
Our teams are integral to our business. We have embraced a culture of excellence and meritocracy to nurture our people. We believe in selecting the right talent, training them and instilling in them the spirit of entrepreneurship.
We conduct our business in a responsible manner and engage with all stakeholders including customers, regulators, governments, suppliers and contractors, communities, and the society at large. We create long-term value for them.
Our operations rely on natural resources and we recognise the impact of our operations on the natural ecosystem. We focus on utilising the scarce natural resources in an optimal manner. From embracing renewable energy to curtailing waste, we adopt a 360-degree approach to managing our ecological footprint.
* For FY 2018-19 # As on April 30, 2019