CSR AND SUSTAINABILITY

Community engagement takes us forward

Social inclusion and business responsibility are integral to our DNA and we proudly carry forward the beacon of community service laid by our founder Jamsetji Tata. We are committed to build on our legacy of ‘Giving Back to Society’ and continue to work diligently in the areas of skilling the underprivileged youth and promoting unique traditional heritage. Our brands and hotels enable sustainable livelihoods for several craftsmen and artisans.

Building livelihoods

SKILL DEVELOPMENT

  • 14 Taj-Tata Strive Skill Training Centres offer short practical courses and certification in housekeeping, F&B services, kitchen and bakery trades
  • Three-year vocational education programme in association with Tata Institute of Social Sciences (TISS) at 15 of our hotels provide career awareness
  • Bridge Programme for service industry jobs in eight locations with Head Held High Foundation

 

MICRO ENTERPRISES

  • Social impact enterprises supported and engaged as supplier; benefitting over 800 families, including women, artisans, differently-abled and cancer-affected people
  • Developing plastic-free personal utilities range for Amã Trails & Homestays

1,486+ youth trained and certified through these programme;
250+ of these candidates are working with several of our hotels.

Focussing on heritage conservation and promotion

  • Promoted native culinary heritage through our hotels in East India and in partnership with Samvaad, Tata Steel
  • Co-created natural and cultural heritage walk with Pardhi youth near Panna Forest Reserve
  • Trained women in Benarasi Silk weaving and procured saree uniforms directly from weavers
  • Upkeep of Gateway of India precinct, Varanasi ghat and beautification of National Railway Museum

Engaging with local communities and charitable institutions

  • Home cooks from local communities work with our teams in many of our kitchens and restaurants in select IHCL hotels; together, we serve guests authentic, local and ethnic cuisines
  • Over 600 volunteering activities undertaken; contributing 19,000+ volunteering hours serving local community welfare projects as a part of two Tata Volunteering Months

Our CSR programmes have benefitted over 4,000 people including youth, women, artisans and differently-abled people this year.

Welfare

  • Contributed over `1 Crore towards flood relief in Kerala and Kodagu through several channels and rendered support through employee volunteering
  • Initiated the ‘Dil Se Dijiye’ campaign to raise funds for supporting care of cancer affected families at Tata Medical Centre, Kolkata

This year, IHCL’s corporate responsibility practices and programmes were recognised by SKOCH merit awards, ASSOCHAM awards and our Company was listed among the as 50 Most Inclusive Businesses in India by the Shared Value Initiative and Institute for Strategy and Competitiveness, Harvard Business School.

Growing
responsibly

We have identified the following Sustainable Development Goals (SDGs) as our focus areas:

Our sustainability goals will evolve in sync with the changing world that we live in. During the year, we performed well on most sustainability parameters, but we still have a long journey ahead of us in achieving optimal performance on these goals.

Some of the key initiatives that we undertook during the year are highlighted below:

  • We launched IHCL Sustainability Leadership Development Programme, 2019. We are conducting this programme in partnership with NITIE to provide advanced training to our chief engineers in the areas of environment, health, safety and sustainability
  • We and Tata STRIVE (a group CSR programme of the Tata group) joined hands with the Mumbai International Airport. The aim is to train and certify 1,500 associates of the airport in the area of housekeeping
  • Sustainability workshop for Ginger Corporate Office was conducted by our corporate sustainability team. This session focussed on global megatrends across the hospitality industry, expectations from businesses on sustainability, focus areas on sustainability and GRI reporting standards

Growing number of Platinum and Gold EarthCheck certified hotels (%)

Growing share of renewable energy

% of Renewable Energy

Our efforts are making meaningful contribution to the communities around us. The multiple awards and recognitions validate that we are indeed progressing in the right direction.