BUSINESS MODEL
How we create value
INPUTS
FINANCIAL CAPITAL
- Equity capital `5,148 Crores
- Net Debt `1,925 Crores
- Healthy 48% stake of institutional
- Foreign institutional investors: 12%
- Domestic institutional investors: 36%
investors in IHCL:
MANUFACTURED CAPITAL
- Fixed Assets: `6,538 Crores
- Total land bank area: 970 acres
INTELLECTUAL CAPITAL
- Investments in key brands during
the year: `922 lakhs
HUMAN CAPITAL
- Investments in employee training `7.87 Crores
- Investments in employee engagement initiatives and recognitions `32 lakhs
SOCIAL & RELATIONSHIP CAPITAL
- CSR spend during the year: `8.54 Crores
- Number of trade body memberships: 20
NATURAL CAPITAL
- Investments in earth check certification: `1.38 Crores
- Trained 300 sustainability champions internally
OUR PURPOSE, OUR VALUES
OUR ACTIVITIES
We build and manage hotels under the following formats
- Through our group companies
- Through management contracts
- By being a holding Company
Our Portfolio (including pipeline) (%)#
We also undertake regular activities towards
- Marketing and branding
- Customer engagement
- Dealer and partner engagement
Our brands include Taj, SeleQtions, Vivanta, Ginger
OUR EXTERNAL ENVIRONMENT & OPPORTUNITIES
- India emerging as a key destination
- Robust consumption growth
- Growing incomes and affordability
- Demand for rooms outpacing supply
- Strong prospects of the global travel and tourism industry
# As on April 30, 2019
Our wide spectrum of service offerings includes
Volume catering
Food & Beverages
Trails and Stays
Spas and Salons
Boutiques
Our brands include The Chambers, Jiva, Amã, Golden Dragon, Wasabi, Khazana, TajSATs
OUTPUTS
FINANCIAL CAPITAL
- Market capitalisation up 21% y-o-y
- Consistent track record on dividend payout (Consolidated)
- Revenues: `4,595 Crores, up 10% y-o-y
- Dividend per share: `0.50 (face value `1/- share), up 25% y-o-y
- EPS: `2.41, up 165% y-o-y
MANUFACTURED CAPITAL
- Healthy growth across all assets hotels, service outlets
and digital platforms
(22 new hotel signings during the year) - Best-in-class customer service and higher base of loyal customers
- Total room nights during the year: 41,70,000
INTELLECTUAL CAPITAL
- Top-of-the-mind brand recall among customers
- High brand salience across segments
- Trademarks: 686
HUMAN CAPITAL
- High employee retention
- Gallup Great Workplace Award
- Revenue per employee: `25 lakhs
- Loss Time Injury Frequency Rate (LTIFR): 6.95
SOCIAL & RELATIONSHIP CAPITAL
- Partnerships with leading companies in the digital and hospitality sector
- Active participation in industry trade fairs and events
- Long-lasting and rewarding associations with suppliers, customers, vendors and development partners
- Best-in-class customer service and higher base of loyal customers
- Inner Circle members up: 22% y-o-y
- Beneficiaries of CSR initiatives: 2,500+
NATURAL CAPITAL
- Reduction in our carbon footprint across all locations
- Focus on continuous performance improvement over a rolling baseline for the material aspects of waste, water and energy
- Number of properties powered by renewable energy: 24
- Number of EarthCheck* certified hotels: 81
| Platinum: 8 | Gold: 60 | Silver: 10 | Bronze: 3
OUR STRATEGIES
Aspiration 2022 focusses on making IHCL the most iconic and profitable hospitality company in South Asia.
It is based on the following
* EarthCheck: An international tourism advisory group, developed by the Sustainable Tourism CRC, the world’s largest dedicated research centre specialising in sustainable tourism and research
